License Information

Operator Details and Corporate Information

Ozwin Casino is owned and operated by Deckmedia N.V., a company duly incorporated and registered under the laws of Curaçao, with its registered legal address at Abraham de Veerstraat 9, Willemstad, Curaçao. Deckmedia N.V. has been an active participant in the regulated online gaming industry since 2007 and operates several licensed gaming platforms across English-speaking markets.

The operator conducts its business activities strictly within the framework of applicable international gaming legislation and maintains full corporate transparency with its licensing authority. All corporate documentation, including articles of incorporation and beneficial ownership disclosures, are held on record in accordance with Curaçao regulatory requirements.

Gaming Licence and Regulatory Authority

Ozwin Casino operates pursuant to an online gaming licence issued by Antillephone N.V. under licence number 1668/JAZ, granted in accordance with the laws of Curaçao. This licence authorises Deckmedia N.V. to offer real-money online gaming services, including casino games, pokies, and table games, to eligible players in permitted jurisdictions.

The regulatory framework governing this licence is established by Curaçao’s National Ordinance on Games of Chance (Landsverordening op de kansspelen). Oversight of licensing compliance, including technical standards, anti-money laundering obligations, and player protection requirements, is administered by the Curaçao Gaming Authority (CGA), which serves as the competent regulatory body for online gaming operations conducted from Curaçao.

Verification of the validity of the applicable gaming licence can be conducted directly through the official Curaçao Gaming Authority portal at www.gamingcontrolcuracao.org.

Territory of Service and Eligibility Restrictions

Geographic Scope

Ozwin Casino’s gaming services are made available to players in jurisdictions where accessing offshore online gaming platforms is not expressly prohibited by local legislation. The platform is designed to serve the Australian market; however, it is the sole responsibility of each player to verify the legality of online gambling in their particular state or territory prior to registration and play.

Australian players are advised that Ozwin Casino is not licensed by the Australian Communications and Media Authority (ACMA) or any other Australian state or territory gambling regulator. The platform operates as an offshore gaming service under its Curaçao licence, and Australian consumer protections specific to locally licensed operators may not apply. Players should acquaint themselves with the provisions of the Interactive Gambling Act 2001 (Cth) and any applicable state legislation before using this service.

The following categories of persons are expressly prohibited from registering or placing wagers on the platform:

• Persons under the age of 18 years;
• Residents of jurisdictions in which online gambling is prohibited by applicable law;
• Persons who have applied for or been placed on any self-exclusion register recognised by the operator;
• Employees of Deckmedia N.V. and its affiliated entities, and their immediate family members.

Age Verification and Underage Gambling Policy

Access to real-money gaming services on Ozwin Casino is strictly limited to individuals who are 18 years of age or older. This age threshold applies universally to all users of the platform regardless of the legal gambling age in the user’s country of residence, where the applicable minimum age may be higher.

The operator implements mandatory age verification procedures at the point of registration and prior to the processing of any financial transaction. No withdrawals will be authorised until the player’s identity and age have been verified to the satisfaction of the operator’s compliance team. Where there is reasonable doubt as to a player’s age, account access and all associated funds will be suspended pending the satisfactory completion of identity verification procedures.

Ozwin Casino maintains a zero-tolerance policy with respect to underage gambling. Any account found to have been registered by or used by a person under 18 years of age will be permanently closed, and any funds held in such account will be subject to forfeiture in accordance with applicable regulatory requirements.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Basis

Deckmedia N.V. operates a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) programme in accordance with the requirements of the Curaçao Gaming Authority and applicable international standards, including the recommendations of the Financial Action Task Force (FATF). The operator is committed to preventing the use of its platform for money laundering, terrorist financing, or any other illicit financial activity.

Customer Due Diligence

All players are required to complete a Know Your Customer (KYC) verification process. The scope and timing of due diligence measures applied to any particular account are determined by a risk-based assessment conducted by the operator’s compliance function. As a minimum, the following documentation is required for account verification:

• A valid government-issued photographic identity document (passport, national identity card, or driver’s licence);
• Proof of residential address issued within the preceding three months (utility bill, bank statement, or equivalent official document);
• Verification of the payment method(s) used to fund the account;
• Where applicable, documentation evidencing the source of funds and/or source of wealth.

The operator reserves the right to request additional documentation at any stage of the account lifecycle where enhanced due diligence is deemed necessary, including but not limited to cases involving large transactions, unusual account activity, or inconsistencies in previously submitted information.

Transaction Monitoring

All financial transactions conducted through the platform are subject to ongoing monitoring by automated systems and qualified compliance personnel. Suspicious transaction reports are filed with the appropriate authorities in accordance with Curaçao’s legislative framework. The operator does not disclose to players or third parties whether a suspicious activity report has been filed in relation to any particular account or transaction, in compliance with applicable “tipping off” prohibitions.

Data Protection and Privacy

Deckmedia N.V. processes personal data in accordance with applicable data protection legislation and the operator’s Privacy Policy, which is incorporated by reference into these licence disclosures and is available in full on the Ozwin Casino website.

Personal data collected from players is used exclusively for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and the provision of gaming services. Data is not sold, rented, or transferred to unaffiliated third parties for commercial purposes, except where such disclosure is required by law or authorised by the player.

The operator employs industry-standard technical and organisational security measures to protect player data, including:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between the player’s device and the platform;
• Restricted access to personal data on a need-to-know basis within the organisation;
• Secure storage systems with access logging and audit controls;
• Regular security assessments and penetration testing of platform infrastructure.

Player data is retained for the periods required by applicable law and regulatory obligations, including AML record-keeping requirements, after which it is securely deleted or anonymised. Players may exercise their rights in respect of personal data by submitting a written request to the operator’s data protection contact, the details of which are set out in the Privacy Policy.

Responsible Gambling

Operator Commitment

Deckmedia N.V. recognises that gambling carries inherent risks and is committed to providing a safe, controlled, and transparent environment for all players. The operator’s responsible gambling framework is designed to support informed player decision-making, identify signs of problem gambling at an early stage, and provide access to appropriate assistance and self-management tools.

Player Self-Management Tools

The following tools are available to all registered players through their account settings or upon request to the customer support team:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Requests to reduce existing limits take effect immediately; requests to increase limits are subject to a mandatory cooling-off period before taking effect.
• Session time limits: Players may set limits on the duration of individual gaming sessions.
• Loss limits: Players may set limits on the net losses they are prepared to sustain over a defined period.
• Reality checks: Players may configure periodic notifications reminding them of the duration of their current gaming session.
• Self-exclusion: Players who consider that they require a break from gambling may request temporary suspension of their account for a minimum period of six months, or a permanent closure. Self-exclusion requests are processed promptly and during the exclusion period, no marketing communications will be directed to the excluded player.
• Account cooling-off period: Players may request a shorter-term account suspension without committing to full self-exclusion.

Access to Support Services

Players who are concerned about their gambling behaviour, or those of a family member, are encouraged to seek independent professional assistance. The following organisations provide free, confidential support to persons affected by problem gambling in Australia:

• Gambling Help Online: www.gamblinghelponline.org.au | Phone: 1800 858 858 (24 hours, 7 days)
• Lifeline Australia: www.lifeline.org.au | Phone: 13 11 14 (24 hours, 7 days)
• Gambling Therapy: www.gamblingtherapy.org (international online support service)

Game Fairness and Technical Integrity

All games offered on the Ozwin Casino platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are statistically independent, unpredictable, and free from manipulation. Game software is provided exclusively by established and reputable gaming developers whose products comply with applicable technical standards.

The operator’s gaming systems and RNG certification are subject to periodic independent testing and audit by accredited testing laboratories. Theoretical Return to Player (RTP) percentages for individual games are available within the relevant game information sections of the platform. Actual results will vary and past performance is not indicative of future outcomes.

Dispute Resolution

Internal Complaints Procedure

In the event that a player has a complaint or dispute arising from their use of the Ozwin Casino platform, the player is required to initiate the dispute resolution process by submitting a formal written complaint to the customer support team. Complaints may be submitted via the live chat facility available on the website, by email to the operator’s designated support address, or through the contact form on the Contact Us page.

The complaint should include the following information:

• The player’s registered account username and registered email address;
• A clear description of the nature of the complaint;
• Relevant supporting information, including transaction identifiers, dates, and any prior correspondence relating to the matter.

The operator will acknowledge receipt of the complaint within one business day and will aim to provide a substantive response within five business days. Where a complaint raises complex issues requiring further investigation, the operator will notify the player of the extended timeline and provide periodic progress updates.

Escalation and External Recourse

If a player is not satisfied with the outcome of the internal complaints process, the player may request escalation to a senior member of the operator’s compliance team. In the event that the matter remains unresolved following escalation, the player may submit a formal complaint to the Curaçao Gaming Authority, the competent licensing and supervisory body, through the official complaint submission mechanism available at www.gamingcontrolcuracao.org.

Australian players are further advised that certain consumer protection rights may be available under Australian Consumer Law; however, the extent to which such protections apply to offshore gaming operators will depend on the specific circumstances of the dispute and the applicable legal framework.

Updates to This Information

The operator reserves the right to update or amend the information contained on this page at any time to reflect changes in applicable law, regulatory requirements, or corporate structure. Players are encouraged to review this page periodically. Continued use of the platform following any update to this page constitutes acceptance of the revised information. The date of the most recent update to this page is indicated at the bottom of this document.

Last reviewed: May 2026.