1. Who We Are and How to Reach Us
This Privacy Policy applies to Ozwin Casino, operated through the website ozwin-casino77-australia.com. Our registered address is 5 Roach Dr, Altona Meadows VIC 3028, Australia. If you have any questions about how your personal information is handled, you can contact our team directly:
- Email: hello@ozwin-casino77-australia.com
- Phone: +61 2 9160 5527
- Post: 5 Roach Dr, Altona Meadows VIC 3028, Australia
- In person: Monday to Saturday, 9AM to 6PM
We take privacy seriously and have written this document in plain language so you actually know what happens to your information when you use Ozwin Casino.
2. Governing Law and Applicable Framework
Ozwin Casino operates in compliance with Australian privacy law. This policy is written in accordance with:
- The Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs) set out in Schedule 1
- The Notifiable Data Breaches (NDB) scheme, Part IIIC of the Privacy Act 1988 (Cth)
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), which requires us to collect and verify certain identity documents before processing deposits and withdrawals
- The Interactive Gambling Act 2001 (Cth)
- The Spam Act 2003 (Cth), governing how we communicate with you electronically
By using the Ozwin Casino website and any associated services, you acknowledge that you have read this policy and agree to its terms. If you are not comfortable with any part of it, please stop using the site and contact us before proceeding.
3. What Information We Collect
3.1 Information You Give Us Directly
When you register an account, verify your identity, or contact our support team, you will provide us with personal information. This typically includes:
- Full legal name
- Date of birth (to confirm you are 18 years of age or older)
- Residential address in Australia
- Email address and phone number
- Government-issued identity documents such as a passport or Australian driver’s licence
- Payment method details, including card numbers (partially masked and stored in accordance with PCI DSS standards), digital wallet identifiers, or cryptocurrency wallet addresses
- Source of funds information, where required by our AML/CTF obligations
3.2 Information Collected Automatically
When you visit or use ozwin-casino77-australia.com, our systems record certain technical data automatically. This includes:
- IP address and approximate geolocation
- Browser type and version
- Device type, operating system, and screen resolution
- Pages visited, time spent on each page, and navigation paths through the site
- Session start and end times
- Referring URL (how you arrived at our site)
- Crash reports and error logs
This data is collected through cookies, web beacons, and similar technologies. You can find more detail about how we use these tools in our Cookie Policy.
3.3 Information from Third Parties
We may receive information about you from outside sources, including:
- Identity verification and KYC (Know Your Customer) service providers
- Payment processors and financial institutions
- Fraud prevention and risk assessment agencies
- Responsible gambling databases, including those maintained under state and territory exclusion schemes
- Publicly available sources, where permitted by law
4. Why We Collect Your Information
We collect personal information only for purposes that are directly related to providing and improving our services. Specifically, we use your data to:
- Create and manage your Ozwin Casino account
- Verify your age and identity as required under Australian law before permitting you to gamble with real money
- Process deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT
- Detect and prevent fraud, money laundering, and other financial crimes
- Comply with our obligations under the AML/CTF Act, including customer due diligence and transaction monitoring
- Deliver bonuses, free spins, and promotional offers, including the welcome package and cashback offers available on the site
- Communicate with you about your account, transactions, and support requests
- Send you marketing communications, where you have consented to receive them
- Identify signs of problem gambling and enforce responsible gambling measures
- Resolve disputes and respond to complaints
- Maintain records as required by applicable law
- Improve the performance and usability of the website and mobile app
We do not collect more information than is reasonably necessary for these purposes.
5. Legal Basis for Processing
Each time we process your personal information, there is a lawful reason for doing so under the Privacy Act 1988 (Cth). The main grounds we rely on are:
- Contractual necessity: processing required to provide the services you signed up for
- Legal obligation: identity verification, transaction reporting, and record-keeping under the AML/CTF Act and other legislation
- Legitimate interests: fraud prevention, security monitoring, and service improvement, balanced against your right to privacy
- Consent: marketing emails and SMS messages, where you have opted in
Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.
6. How We Handle Sensitive Information
Under the Privacy Act 1988 (Cth), certain categories of information receive stronger protections. These include health information and information about your racial or ethnic origin. At Ozwin Casino, sensitive information may arise in the following contexts:
- Health or wellbeing information you share when requesting a self-exclusion, deposit limit, or other responsible gambling measure
- Information about gambling behaviour patterns that may indicate a problem
We only collect sensitive information with your consent or where required or authorised by Australian law. We do not use this information for marketing purposes.
7. Age Verification and Underage Gambling Prevention
Australian law prohibits gambling by persons under the age of 18. We take this obligation seriously. Before you can deposit or play real-money games at Ozwin Casino, we will verify that you are 18 years or older. This process may involve:
- Uploading a copy of an accepted identity document such as an Australian passport, driver’s licence, or Medicare card
- Automated checks through third-party identity verification providers
- Manual review by our compliance team in cases where automated verification cannot be completed
If we cannot verify your age, your account will remain restricted until verification is complete. If we discover at any point that a player is under 18, the account will be suspended immediately, all funds will be frozen pending investigation, and the matter will be reported as required by law.
8. Responsible Gambling and Self-Exclusion
Ozwin Casino is committed to safer gambling practices. When you request a self-exclusion, deposit limit, time-out, or other responsible gambling tool, we record the relevant information and use it to enforce those restrictions across your account. This may include sharing information with third-party responsible gambling databases where required under Australian state or territory gambling regulations.
If you have self-excluded, we will not send you marketing communications for the duration of your exclusion. You can access our responsible gambling tools at any time through your account settings or by contacting us at hello@ozwin-casino77-australia.com.
9. Sharing Your Information
We do not sell your personal information. We share it only in the circumstances described below.
9.1 Service Providers
We engage trusted third parties to help us run Ozwin Casino. These include:
- Identity verification and KYC providers
- Payment processors for Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions
- Cloud hosting and data storage providers
- Customer support platforms
- Email and SMS delivery services
- Analytics providers
- Fraud detection and risk management services
All service providers are bound by contract to handle your information only for the purposes we specify and to maintain appropriate security standards.
9.2 Legal and Regulatory Disclosures
We may be required to disclose your information to:
- AUSTRAC (Australian Transaction Reports and Analysis Centre), in connection with our AML/CTF reporting obligations
- Australian Federal Police or state and territory police forces, in response to a lawful request
- Courts and tribunals, in connection with legal proceedings
- Gambling regulators and licensing authorities
- Other government agencies where required by law
9.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a materially different privacy policy.
10. International Data Transfers
Some of our service providers are located outside Australia. When we transfer your personal information overseas, we take steps to ensure it receives protection comparable to that afforded under the Australian Privacy Principles. This may include:
- Contractual clauses requiring the overseas recipient to handle information in accordance with the APPs
- Transferring only to recipients in countries with privacy laws that the Office of the Australian Information Commissioner (OAIC) recognises as providing adequate protection
By using Ozwin Casino, you acknowledge that your information may be processed in countries other than Australia.
11. Data Security
We use a combination of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encryption of stored sensitive data, including identity documents
- Access controls that restrict who within our organisation can view your information
- Regular security assessments and penetration testing
- Staff training on data protection and confidentiality obligations
- Monitoring systems designed to detect unusual access patterns
No online service can guarantee absolute security. If you become aware of any unauthorised use of your account or a suspected breach, please contact us immediately at hello@ozwin-casino77-australia.com or call +61 2 9160 5527.
12. Notifiable Data Breaches
Under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), we are required to notify the OAIC and affected individuals when an eligible data breach occurs. A breach is eligible if it is likely to result in serious harm to any individuals whose information is involved.
If such a breach occurs, we will:
- Assess the breach as quickly as practicable, and no later than 30 days after becoming aware
- Notify the OAIC using the prescribed form
- Notify affected individuals directly, or by publication on the Ozwin Casino website if direct notification is not reasonably practicable
- Include a description of the breach, the kinds of information involved, and the steps we recommend affected individuals take
13. Data Retention
We keep your personal information for as long as necessary to fulfil the purposes set out in this policy and to comply with our legal obligations. Key retention periods include:
- Account and transaction records: at least 7 years from the date of the last transaction, as required under the AML/CTF Act
- Identity verification documents: at least 7 years after the end of the customer relationship
- Responsible gambling records: for the duration of any self-exclusion period, plus 5 years
- Marketing consent records: for as long as we hold your details, or until you withdraw consent
When we no longer need your information, we destroy or de-identify it in a secure manner.
14. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information held by Ozwin Casino.
14.1 Right to Access
You can request a copy of the personal information we hold about you at any time. We will respond within 30 days. We may ask you to verify your identity before we provide the information. If we refuse access, we will explain why in writing.
14.2 Right to Correction
If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it. We will respond within 30 days. If we do not agree that a correction is required, we will explain our position and note your request on the relevant record if you ask us to.
14.3 Right to Opt Out of Direct Marketing
You can opt out of receiving marketing emails or SMS messages from Ozwin Casino at any time by:
- Clicking the unsubscribe link in any marketing email
- Replying STOP to any marketing SMS
- Updating your communication preferences in your account settings
- Contacting us directly at hello@ozwin-casino77-australia.com
Opting out of marketing does not affect service-related communications such as transaction confirmations, security alerts, and account notices.
14.4 Right to Complain
If you believe we have breached the Australian Privacy Principles, you can make a complaint to us first. We will acknowledge your complaint within 3 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
15. Cookies and Tracking Technologies
Ozwin Casino uses cookies and similar tracking technologies to operate the website, remember your preferences, and understand how visitors interact with our content. Cookies we use fall into the following categories:
- Strictly necessary cookies: required for the website to function, including keeping you logged in and maintaining your session during gameplay
- Functional cookies: remember your language, game preferences, and display settings
- Analytics cookies: help us understand which pages are most visited, where errors occur, and how players move through the site
- Marketing cookies: used to deliver relevant offers and track the effectiveness of promotions
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site. For full details, please read our Cookie Policy.
16. Children’s Privacy
Ozwin Casino is not directed at persons under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will delete that information and close the associated account immediately. If you have reason to believe a minor has registered on our site, please contact us at hello@ozwin-casino77-australia.com.
17. Links to External Websites
Our website may contain links to third-party websites, including game providers, payment processors, and responsible gambling resources. Ozwin Casino is not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you by email or by posting a notice on the Ozwin Casino website before the changes take effect. Continuing to use our services after a change has been notified constitutes acceptance of the updated policy.
19. How to Contact Us
For all privacy-related questions, access requests, correction requests, or complaints, please contact us using any of the following methods:
- Email: hello@ozwin-casino77-australia.com
- Phone: +61 2 9160 5527
- Post: Privacy Officer, Ozwin Casino, 5 Roach Dr, Altona Meadows VIC 3028, Australia
- In person: Monday to Saturday, 9AM to 6PM
We are committed to handling your enquiry promptly and in accordance with our obligations under Australian privacy law.